/* Stage 242.76 — canonical ticket center, sender confirmation and admin mediation. */
.affiroma-ticket-center,.affiroma-ticket-admin{--at-border:#dbe4ee;--at-muted:#66778a;--at-bg:#f7f9fc;--at-card:#fff;--at-blue:#2563eb;--at-dark:#172033;box-sizing:border-box;max-width:100%;font-family:inherit;color:var(--at-dark)}
.affiroma-ticket-center *,.affiroma-ticket-admin *{box-sizing:border-box}
.affiroma-ticket-center{width:100%;padding:0 2px 28px}
.affiroma-ticket-hero,.affiroma-ticket-admin-head{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:20px 22px;margin:0 0 16px;background:linear-gradient(135deg,#f9fbff,#eef5ff);border:1px solid var(--at-border);border-radius:18px}
.affiroma-ticket-hero h1,.affiroma-ticket-admin-head h1{margin:0 0 6px;font-size:25px;line-height:1.3}.affiroma-ticket-hero p,.affiroma-ticket-admin-head p{margin:0;color:var(--at-muted)}
.affiroma-ticket-admin-head nav{display:flex;gap:8px;flex-wrap:wrap}
.affiroma-ticket-create,.affiroma-ticket-reply-box{background:var(--at-card);border:1px solid var(--at-border);border-radius:16px;margin:0 0 16px;overflow:hidden}.affiroma-ticket-create>summary,.affiroma-ticket-reply-box>summary{cursor:pointer;padding:15px 18px;font-weight:800;background:#fbfcfe;list-style:none}.affiroma-ticket-create>summary::-webkit-details-marker,.affiroma-ticket-reply-box>summary::-webkit-details-marker{display:none}.affiroma-ticket-create[open]>summary,.affiroma-ticket-reply-box[open]>summary{border-bottom:1px solid #e8edf3}
.affiroma-ticket-form,.affiroma-ticket-filters,.affiroma-ticket-reply,.affiroma-ticket-admin-controls{display:grid;gap:12px}.affiroma-ticket-form{grid-template-columns:repeat(3,minmax(0,1fr));padding:18px}.affiroma-ticket-form label,.affiroma-ticket-filters label,.affiroma-ticket-reply label,.affiroma-ticket-admin-controls label,.affiroma-ticket-settings label{display:flex;flex-direction:column;gap:6px;font-weight:700}.affiroma-ticket-form .wide,.affiroma-ticket-reply .wide{grid-column:1/-1}.affiroma-ticket-form input,.affiroma-ticket-form select,.affiroma-ticket-form textarea,.affiroma-ticket-filters input,.affiroma-ticket-filters select,.affiroma-ticket-reply input,.affiroma-ticket-reply select,.affiroma-ticket-reply textarea,.affiroma-ticket-admin-controls select,.affiroma-ticket-settings input,.affiroma-ticket-settings textarea{width:100%;min-height:42px;border:1px solid #cbd6e2;border-radius:10px;padding:8px 10px;background:#fff}.affiroma-ticket-form textarea,.affiroma-ticket-reply textarea{min-height:108px;resize:vertical}.affiroma-ticket-form button,.affiroma-ticket-reply button{justify-self:start;min-width:150px}
.affiroma-ticket-filters{grid-template-columns:minmax(180px,1.6fr) repeat(3,minmax(130px,1fr)) auto;align-items:end;background:#fff;border:1px solid var(--at-border);border-radius:14px;padding:12px;margin:0 0 12px}.affiroma-ticket-filters button{min-height:42px}
.affiroma-ticket-table-wrap{overflow:auto;border:1px solid var(--at-border);border-radius:14px;background:#fff}.affiroma-ticket-table{width:100%;border-collapse:collapse;min-width:880px}.affiroma-ticket-table th,.affiroma-ticket-table td{text-align:right;padding:11px 12px;border-bottom:1px solid #e9eef4;vertical-align:middle}.affiroma-ticket-table th{font-size:13px;background:#f6f8fb;white-space:nowrap}.affiroma-ticket-table td{font-size:14px}.affiroma-ticket-table tr:last-child td{border-bottom:0}.affiroma-ticket-table td small{display:block;margin-top:4px;color:var(--at-muted);font-weight:500}.affiroma-ticket-table tr.is-unread{background:#f0f7ff}.affiroma-ticket-table tr.is-unread td:first-child strong:before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--at-blue);margin-left:6px}
.affiroma-ticket-center .status,.affiroma-ticket-admin .status{display:inline-flex;align-items:center;justify-content:center;padding:6px 10px;border-radius:999px;font-weight:800;font-size:12px;background:#eef2f7;color:#455468;white-space:nowrap}.status.under_review{background:#fff4d8;color:#8a6000}.status.answered{background:#eaf2ff;color:#1857a8}.status.pending_confirmation{background:#fff0d9;color:#8a4b08}.status.suspended{background:#f4e8ff;color:#6b2b8e}.status.resolved{background:#dcf8e6;color:#19713a}.status.closed{background:#eef0f3;color:#5d6672}
.affiroma-ticket-detail{background:#fff;border:1px solid var(--at-border);border-radius:18px;padding:18px}.affiroma-ticket-detail>header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding-bottom:16px;border-bottom:1px solid #e7edf4}.affiroma-ticket-detail h2{margin:5px 0 8px;font-size:22px}.affiroma-ticket-detail header p{margin:4px 0;color:var(--at-muted)}.affiroma-ticket-detail .back{text-decoration:none;font-weight:800}.ticket-parties strong{color:#22354f}
.affiroma-ticket-admin-controls{grid-template-columns:repeat(3,minmax(150px,1fr)) minmax(220px,1.5fr) auto;align-items:end;padding:14px;margin:14px 0;background:#f8fafc;border:1px solid var(--at-border);border-radius:12px}.affiroma-ticket-admin-controls .check{flex-direction:row;align-items:center;gap:8px;min-height:42px}.affiroma-ticket-admin-controls .check input{width:auto}
.affiroma-ticket-thread{display:flex;flex-direction:column;gap:12px;margin:18px 0}.affiroma-ticket-thread .message{max-width:82%;padding:13px 15px;border:1px solid #e0e7ef;border-radius:15px;background:#f8fafc}.affiroma-ticket-thread .message.admin{margin-right:auto;background:#eef5ff;border-color:#cfe0ff}.affiroma-ticket-thread .message.admin_only{border-style:dashed;background:#fff8e8}.affiroma-ticket-thread .message.internal_note{max-width:100%;background:#fff3cd;border-color:#f0d989}.affiroma-ticket-thread .meta{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-bottom:7px}.affiroma-ticket-thread .meta span,.affiroma-ticket-thread .meta time{font-size:11px;color:var(--at-muted)}.affiroma-ticket-thread .meta em{font-size:11px;font-style:normal;background:#fff;border:1px solid #dac994;padding:2px 6px;border-radius:999px}.affiroma-ticket-thread .body{line-height:1.8;overflow-wrap:anywhere}.affiroma-ticket-attachments{margin-top:9px;display:flex;gap:8px;flex-wrap:wrap}.affiroma-ticket-attachments a{display:inline-flex;padding:5px 9px;border-radius:8px;background:#fff;border:1px solid #dce4ec;text-decoration:none;font-size:12px}
.affiroma-ticket-workflow{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin:12px 0 14px;padding:13px 14px;border:1px solid #dfe7ef;border-radius:14px;background:#fbfcfe}.affiroma-ticket-workflow>div:first-child{display:flex;flex-direction:column;gap:3px}.affiroma-ticket-workflow>div:first-child span{font-size:12px;color:var(--at-muted)}.affiroma-ticket-workflow .actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.affiroma-ticket-workflow .actions form{margin:0}.affiroma-ticket-workflow .actions button{min-height:38px}
.affiroma-ticket-reply-box{margin:0}.affiroma-ticket-reply{grid-template-columns:minmax(180px,1fr) minmax(180px,1fr) auto;align-items:end;padding:15px;background:#f8fafc;border:0;border-radius:0}.affiroma-ticket-reply .wide{grid-column:1/-1}
.affiroma-ticket-alert{padding:12px 15px;margin:0 0 14px;border-radius:11px;background:#eef5ff;border:1px solid #cfe0ff}.affiroma-ticket-alert.success{background:#eaf9ef;border-color:#bee6ca}.affiroma-ticket-alert.error{background:#fff0ef;border-color:#efc8c5;color:#8f2821}.affiroma-ticket-alert.warning{background:#fff8e8;border-color:#efd795;color:#765300}.affiroma-ticket-login{text-align:center;padding:34px 22px;background:#fff;border:1px solid var(--at-border);border-radius:18px}.affiroma-ticket-login h3{margin:0 0 8px}.affiroma-ticket-login p{color:var(--at-muted)}
.affiroma-ticket-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:16px 0}.affiroma-ticket-kpis article{background:#fff;border:1px solid var(--at-border);border-radius:14px;padding:16px}.affiroma-ticket-kpis small{display:block;color:var(--at-muted)}.affiroma-ticket-kpis strong{display:block;font-size:28px;margin-top:5px}
.affiroma-ticket-settings{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.affiroma-ticket-settings section{background:#fff;border:1px solid var(--at-border);border-radius:14px;padding:17px}.affiroma-ticket-settings section h2{margin:0 0 14px}.affiroma-ticket-settings section label{margin:10px 0}.affiroma-ticket-settings section label:has(input[type=checkbox]){flex-direction:row;align-items:flex-start}.affiroma-ticket-settings section label input[type=checkbox]{width:auto;min-height:0;margin-top:2px}.affiroma-ticket-settings>button{justify-self:start}
.affiroma-ticket-agent-shell .aep-content{min-width:0;width:100%}
@media(max-width:1050px){.affiroma-ticket-form{grid-template-columns:repeat(2,minmax(0,1fr))}.affiroma-ticket-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.affiroma-ticket-admin-controls{grid-template-columns:repeat(2,minmax(0,1fr))}.affiroma-ticket-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.affiroma-ticket-hero,.affiroma-ticket-admin-head,.affiroma-ticket-detail>header,.affiroma-ticket-workflow{flex-direction:column;align-items:stretch}.affiroma-ticket-form,.affiroma-ticket-filters,.affiroma-ticket-reply,.affiroma-ticket-admin-controls,.affiroma-ticket-settings{grid-template-columns:1fr}.affiroma-ticket-form .wide,.affiroma-ticket-reply .wide{grid-column:1}.affiroma-ticket-thread .message{max-width:100%}.affiroma-ticket-kpis{grid-template-columns:1fr 1fr}.affiroma-ticket-admin-controls .check{grid-column:1}.affiroma-ticket-form button,.affiroma-ticket-reply button,.affiroma-ticket-workflow .actions button{width:100%}.affiroma-ticket-workflow .actions,.affiroma-ticket-workflow .actions form{width:100%}.affiroma-ticket-detail{padding:12px}}

.affiroma-ticket-login-actions{display:flex;justify-content:center;gap:8px;flex-wrap:wrap;margin-top:14px}.affiroma-ticket-login-note,.affiroma-ticket-secret-note{padding:11px 13px;margin:12px 0;border:1px solid var(--at-border);border-radius:11px;background:#fbfcfe;color:var(--at-muted)}.affiroma-ticket-hp{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;opacity:0!important;pointer-events:none!important}.ticket-guest-contact{padding:7px 9px;border-radius:9px;background:#f8fafc;display:inline-block}.affiroma-ticket-guest{max-width:1180px;margin-inline:auto}

.affiroma-ticket-mediation-badge{display:inline-flex!important;margin-top:5px!important;padding:3px 7px!important;border-radius:999px!important;background:#fff0e6!important;color:#a23b12!important;font-weight:800!important;white-space:nowrap!important}.affiroma-ticket-mediation-alert strong{display:inline!important}.affiroma-ticket-close-form{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin:0 0 14px;padding:12px 14px;border:1px solid #ead8d4;border-radius:13px;background:#fff8f6}.affiroma-ticket-close-form label{display:flex;flex-direction:column;gap:6px;min-width:250px;font-weight:700}.affiroma-ticket-close-form select{min-height:40px;border:1px solid #d4c5c1;border-radius:9px;background:#fff;padding:6px 9px}@media(max-width:700px){.affiroma-ticket-close-form,.affiroma-ticket-close-form label,.affiroma-ticket-close-form button{width:100%}}

/* Stage 24380 commercial ticket portal alignment */
@media(min-width:901px){.affiroma-ticket-agent-shell{display:flex!important;flex-direction:row-reverse!important;align-items:flex-start!important;gap:16px!important}.affiroma-ticket-agent-shell>.aep-sidebar{display:block!important;visibility:visible!important;opacity:1!important;flex:0 0 250px!important;width:250px!important;position:sticky!important;top:18px!important;align-self:flex-start!important}.affiroma-ticket-agent-shell>.aep-content{flex:1 1 auto!important;width:auto!important;min-width:0!important}}
.affiroma-ticket-center{font-family:"IBM Plex Sans Arabic",Tahoma,Arial,sans-serif!important}.affiroma-ticket-center h1{font-size:28px!important;line-height:1.3!important}.affiroma-ticket-center h2{font-size:20px!important;line-height:1.35!important}.affiroma-ticket-table th{font-size:12px!important;font-weight:700!important}.affiroma-ticket-table td{font-size:13px!important;padding:9px 10px!important}.affiroma-ticket-filters{padding:10px!important;gap:8px!important}.affiroma-ticket-create>summary{font-size:15px!important}.affiroma-ticket-table-wrap{box-shadow:0 8px 24px rgba(20,35,30,.035)!important}